SUBSCRIPTION TERMS AND CONDITIONS

These terms and conditions apply to all customers/users of zumoQR outside Denmark.

Who we are?
Zumotools ApS is Danish company organized and working under Danish law. We develop and offer online software for marketing and other professional use. In Zumotools ApS we work to make marketing tools, that are normally only available to large established organizations, available to anyone at a low cost.

ZumoQR is owned and run by Zumotools ApS.

Axel Gruhns Vej 2B
DK-8270 Højbjerg
Denmark
VAT no. 29221642

Tel.: +45 7070 1800
Mail: info@zumotools.com

Definitions
The terms “we”, “us”, “our” and “the company” refers to Zumotools ApS. The term “Zumotools” refers to either the company Zumotools ApS or to our online platform zumoQR from which our marketing software is marketed, sold and administered. The terms “services” and “the service” refers to the marketing software solutions we offer at zumoQR, and other benefits and services that we parallel offer. The terms “customer/client/user” refers to an individual (independent legal person) that has registered with us in order to use zumoQR (Services). The terms “websites” and “sites” refers to our websites and platforms, including www.zumoqr.com and www.zumoqr.dk. “Extra Tools” are expansions or purchasable additions to our Services. The terms “information” and “personal information” refers to information about a user of our services. The terms “you” and “your” refer to the person reading these Terms who may be either a user of our services and/or a visitor to our websites but not yet a user. The terms “login area/backend” refers to the part of our website and services that the user gains access to via password and username from where he/she can access their personal information and work with our Services. The term “end user” refers to the individuals that are ultimately exposed to content generated by our customers through our Services – such as an end user scanning a QR created by one of our customers using our Services.

zumoQR
zumoQR is an online QR management system for handling of QR codes. In the management system it is possible to create and design QR codes, edit URLs and see and gather statistics for generating reports or measuring effects. zumoQR has been developed with the purpose of facilitating the easy creation and handling of QR codes across clients, campaigns and media platforms – without losing the big picture.

zumoQR is an ideal tool for advertising and marketing agencies as well as production companies, retailers, shops, companies and public institutions like local authorities and similar entities.
For more information about functionalities, click here: https://www.zumoqr.dk/funktioner

DATAPROCESSING & GDPR

Consent for processing personal information
In order to provide a free account or a paid account subscription, we need to collect a few personal information that is limited to an absolute minimum, but necessary to provide the service and provide you with a good and personal experience. We do not use your information for profiling or similar processing.

When you create a free account or become a customer at zumoQR, you agree that Zumotools collects and processes the personal information provided/disclosed by yourself.
To the extent that personal information about you is processed, you have the right to disclose what personal information is attributable to you according to the General Data Protection Regulation. Should the information or data processed about you be incorrect or misleading, you have the right to require these corrected, deleted or blocked. You can at any time object to that information you being is being processed. You may also revoke your consent at any time. Beside that you also have the opportunity to complain about the processing of information and data regarding you. Complaints are submitted to Datatilsynet (data authorities), cf. GDPR § 58 (1).

Collection of personal information
When you create a free account at zumoQR, you must provide your name, surname and email. In addition, we recommend that you provide company name and mobile number. If you choose to order a paid account subscription later, you also provide information about company address, city, postal code, country, telephone number and CVR number.

Purpose of collecting personal information:

Name and surname
At Zumotools we provide personal support and customer service and therefore it is important that we can always get in touch with the right person based on name and surname.

Email
We use the email address to send our customers and users their username and password to zumoQR. We also use the email address to provide information about payments, non-payment, debit card issues, and generally to inform about system updates, new services, pricing, as well as providing general support and customer service.

Mobile Number
In order to provide personalized oral support and customer service, we use the mobile number to come in direct contact with our customers and users.

Changing personal information
You can at any time correct your information and/or anonymize your information from your ZumoACCOUNT, but you are also welcome to contact Zumotools which, based on your instructions, can help you change your information.

Privacy Policy
Zumotools respects your privacy and does not disclose personal information such as your email address or phone number to a third party. Read our Privacy Policy here: https://www.zumoqr.dk/zumotools-privacy-policy

Data processing agreement
As from May 25. 2018, it is a requirement in the General Data Protection Regulation (GDPR) that a written agreement is made about the data processing that is performed by the data processor for the data controller. For this purpose, Zumotools as a data processor has prepared a data processing agreement, which is sent to the Customer (Data Controller) at his request. The Data Processing Agreement is an appendix to these Terms and Conditions of Use and is valid if the Customer has a paid account subscription.

RESPONSIBILITY

Minimum demands for users:

The user must be a human being no less than 18 years old to user our services. Accounts created by “robots”, “bots” or other automated functions are not accepted and will be deleted without warning.

To create an account the user must as a minimum register their name and a valid email address. Additionally we prefer the registration of a mobile phone number. To register for a paid plan a physical address and credit card information are required.

Contractual agreement for registration:

Only one user per username and password.
The user uses our services at their own risk and accepts the use of our Services as they are.
The user accepts to keep his/her own personal data up to date.
The user may only have one free account.
The user is responsible for protecting his username and password. Zumotools cannot be held responsible for damage or loss due to the user's lack of protection of login information.
The user is responsible for all content and activity in the account.
Users must immediately change the password or inform Zumotools if there is suspicion or concrete knowledge that a third party has obtained the user's password.
Support is available exclusively for paying customers.
The service may not be used for any kind of criminal or unauthorized purpose. This includes, but not limited to, laws about intellectual property rights and copyright.
The user is not allowed to modify, take over or hack the service and shall not develop any solutions or software that utilizes our Services functionality.
Users may not resell and/or distribute sale of Zumotools services and/or products from the user's account.
We will continuously collect anonymous data on the use of the service and, if necessary, in collaboration with a third party analyzes these data. Users will not be able to be identified based on these data.
The user accepts that Zumotools uses third party providers to host our services.
The user accepts by creating an account, that Zumotools ApS uses the registered email address to communicate about our products, marketing, services and these terms.

RULES

Use of zumoQR
The user's use of our Services and of zumoQR services incidentally occurs in all respects at the user's own responsibility and risk. For any reason, Zumotools may without notice, reject, remove, delete the customer's account and any associated data and QR codes, if the Subscription Terms and Conditions are not observed. In such cases, the customer will in no way receive compensation. Zumotools assumes no responsibility for the content including the accuracy, legality, decency etc. of the information that the customer/user receives or transmits via the Internet. Zumotools assumes no responsibility for the unauthorized surveillance or collection or access to the user's traffic or data. Zumotools disclaim all responsibility for any damage or loss suffered by the user in connection with the user's subscription, including the use of or inability to use the user’s Services or other services of Zumotools in general, no matter the cause, unless Zumotools has acted intentionally to the detriment of the user or grossly negligent. Zumotools discharge liability for direct losses and indirect losses including lost profits, consequential damages, goodwill, data loss and data retrieval. If Zumotools were to be held responsible for the user's use, Zumotool's liability is limited to the amount paid by the customer for the applicable subscription period (maximum 30 days).

Under no circumstances may the User use his subscription to gain unauthorized access to systems connected to the Internet or otherwise act in a manner that is punishable under Danish or other legislation. In no case may the Customer undertake any actions and transmissions that could constitute a disproportionate burden on our services, servers or technical infrastructure.
It is not permitted to use a Zumotools Service for illegal material. By illegal material is meant material that the user has no rights to and no rights to publish, because it may violate other persons, companies or their rights, as well as material that violates the law. This prohibition applies to, but is not limited to texts, images, movie clips, audio files and any other possible information or hyperlinks to same. Illegal material is considered to be of pornographic, racist, religious and political character, which, whether legal or not, may be offensive. Doubts are finally settled by Zumotools. The user is responsible and will be held responsible for the content that is linked/referred to using QR codes generated on zumoQR.

It is not allowed to use a product/service under zumoQR for any illegal material, either by sending, storing or linking to it. QR codes from zumoQR may not be used to link to online content from which virus, worm and other forms of destructive code is transmitted. Violation of these rules may result in immediate closing of the account and deletion of content. In case of such closure of the account, the user carries all costs that may arise from the user himself or third parties as a consequence of the closure.

ACCOUNT-SUBSCRIPTIONS

Free Account
With a Free account, the user can create up to 3 QR codes. At the same time, the user has access to (optional) selected features and services for 30 days. If, after 30 days, the user wishes to access the optional features, an account subscription must be ordered.

Order of account subscription
To order an account subscription, the user can contact Zumotools or log in to his zumoQR account and click on the tab ZumoACCOUNT. Then select the menu-tab PLANS. Click the "Order" button on the subscription that contains the number of QR codes wanted for use.

Change of account subscription
For upgrading or downgrading an account subscription, the user must contact Zumotools.
Please note, you can’t downgrade a paid account subscription to a Free account.

PAYMENT

Subscription
A subscription runs for 30 days at a time and is paid in advance from the date you create the subscription. Additional subscriptions and purchases of Extra Tools (modules, products and features) are also paid in advance. If an Extra Tool is purchased within a subscription period, the full amount will be paid for the entire subscription period.
Some of the Extra Tools, eg. Geolokation under zumoQR is consumption-dependent and the user is invoiced backwards for consumption which exceeds, what is contained in the subscription.
The subscription is non-cancellable during the subscription period. Each time a new subscription period begins, the user is automatically charged via the provided credit card information, for the subscriptions and additional tools that the user has purchased. The user will receive an e-mail after each charge and payment, indicating that an invoice is available on his account.

Credit cards
Payment can be made with the following credit cards: VISA, MASTERCARD, AMERICAN EXPRESS.

Changing credit card information
If you have changed your credit card, you can change your credit card details by logging in to your ZumoQR account. Click on the ZumoACCOUNT tab, select the menu-tab "INVOICE". Then click the button “Update payment details”.
After that enter your new credit card information.

Normal invoicing
Payment for costumers outside Denmark is only possible via credit card.

Currency
DKK is equal to Danish Kroner.
USD is equal to United States Dollar.

Cancellation of subscription
Should the user not wish to extend the subscription, then the user must terminate the subscription and any additional tools in his user account, within 48 hours prior to the expiry date of the subscription. After termination, data will be saved for a minimum of 8 days.

Refund
There is no refund.

Lack of payment
In case of lack of payment, the user receives a reminder (via email) with a reminder fee of DKK 100 and a period of 8 days for payment. This first reminder email is sent the day after missing timely payment of the subscription. Should no payment be received within deadline in the reminder email, the user receives on the 9th day for missing timely payment, an email notification about closing/deleting of the user account, subscriptions, Extra Tools, etc.
In case of closing an account, the user's access to all services will be blocked and all QR codes will be redirected (linked) to www.zumoqr.dk or www.zumoqr.com.
Upon termination of the user's subscription at Zumotools, either by the costumer or by Zumotools termination or closure, all of the user's data registered on the user's account will be deleted 8 days after the final termination of the individual subscription.
If the user after termination of the subscription pay the amount due, the user can request Zumotools to re-open the user's account. If Zumotools accepts this, Zumotools is entitled to invoice the user up to DKK 2,500 + VAT for re-opening the account. It is the exclusive right of Zumotools to decide whether a user account shall be reopened.
Missing credit card information
Relating to online payment, there may be cases where customers haven’t updated their credit card information and therefore no payment is made for the ordered service. In such cases, Zumotools will contact the costumer per email with further details on who to pay.

Special price agreements
There may be cases where special price agreements have been made with customers. In such cases, prices are agreed between Zumotools and the customer, regardless of the announced prices of the ZumoQR platform. If the customer has an individual price agreement, the price is inclusive 24/7 support.

OTHER CONDITIONS

Immaterial rights
Copyright, databases and other similar immaterial rights to material on Zumotool's platforms and websites belong to Zumotools. Material may only be copied/used if Zumotools has given written consent to the user.

Changes
The rapid development of the Internet along with potential legislative changes means, that changes in our processing of personal data may become necessary. We therefore reserve the right to update and modify our current guidelines for processing of personal data. In case of change in our guidelines, the date under the heading "Last updated" at the bottom of this page will be updated. In case of significant changes, we will notify you in the form of a visible notice on our website. Zumotools also reserves the right to update and modify these Terms and Conditions of Use without notice and acceptance from customers and users.

Governing law
Zumotools and related webpages are subject exclusively to Danish law. By using this website, you accept that any dispute related to the website may be settled by a Danish court in Aarhus.

Support - Opening hours
Monday to Friday 9.00 am - 16.00 pm.
Closed on weekends and holidays.

Last updated: 4-5-2018